If you have booked Stagetext to provide the equipment and caption a show in your theatre, we will send one of our technicians to install and test the captioning equipment, working alongside your own technical team.
The caption unit position and ‘get-in’ time will be agreed between outselves and the theatre well in advance of the show and we will provide a Technical Brief which includes the following details:
Loose or damaged connections can result in scrambled text. It is essential that all connections are secure and the software is operating correctly. The best time to do this is well before the actors' warm up. Our technician will have a laptop with the relevant software for demonstrating and testing the equipment, and the captioner will use their own laptop as a back-up.
Good maintenance of the equipment is essential, particularly if it is regularly set up and dismantled, for example on tour. Most cabling problems occur when the equipment is dismantled and everyone is in a rush to leave the theatre. Power surge protection for computers is essential.